At Ferring Pharmaceuticals (‘Ferring’), your privacy is important to us, and we are committed to ensuring our data protection practices adhere to applicable European and local national data protection regulations.
This Privacy Notice will provide information as to how Ferring may collect, hold, and process your personal data in performing our medical information services and will describe the ways in which we will ensure your personal data is protected in accordance with the applicable regulations.
This Privacy Notice applies regardless of how we receive a medical information enquiry, whether by telephone, email, fax, post, verbal communication, another channel or via our Medical Information Request Form (MIRF). It applies whether you submit the medical information request yourself or another party on your behalf (Medical Information Enquirer), including if it is made by a healthcare professional (HCP).
Personal data means all information that relates to an identified or identifiable individual.
The type of information we collect from you will depend on the type of enquiry, the individuals concerned and how you request this information.
To respond to a medical information enquiry, we may collect the following categories of personal data:
| Enquiry | Data Subjects | Categories of personal data |
Through any Communication Channel with Ferring | Medical Information Enquirer | full name, contact details such as address, email, phone number, other information when voluntarily provided as part of the medical information enquiry; |
Via Ferring’s Medical Information Request Form | Healthcare Professionals (HCPs) | full name, specialty, professional contact details such as address, email, phone number, fax, office, or institution location; |
| Please note that if a medical information enquiry reveals an adverse event concerning a Ferring medicinal product or a complaint in relation to a Ferring product, we are required to process additional personal data to comply with our pharmacovigilance obligations. We do this in line with our Safety Information (Pharmacovigilance) Privacy Notice. | ||
Ferring, as the data controller, on behalf of affiliates of the Ferring Group, will only process your personal data where there is a legal basis for doing so, and where it is necessary to carry out the purpose for which it was collected. The legal basis for processing your personal data will depend on the purpose for which the data was collected, as described below:
Nevertheless, if a medical information enquiry, regardless of the channel where it was communicated, reveals an adverse event concerning a Ferring medicinal product or a complaint in relation to a Ferring product, we are required to process the personal data to comply with pharmacovigilance obligations. We do this in line with our Safety Information (Pharmacovigilance) Privacy Notice.
Your personal data will only be used for the specific purpose for which it was collected and will not be used for any other purpose without notifying you in advance and/or obtaining the appropriate consent.
Your personal data may be transferred to other locations in which Ferring maintain facilities (including Ferring affiliates, contractors, partners or agents), where there are legitimate grounds for such a transfer, such as a valid business reason. Such locations may include countries outside the European Economic Area (EEA). Any such transfers will be safeguarded by internal international data transfer agreements, to ensure that your personal data is protected in accordance with the applicable European and national data protection laws.
Ferring may, in certain circumstances, share your personal data with third-party vendors such as call centers, if necessary to achieve the notified purposes, or if such third parties are assisting Ferring with the processing of the data. Ferring will only disclose personal data about you to a third party in the following circumstances:
Ferring will never sell your information to a third party.
Ferring will follow the appropriate actions to ensure your personal data is retained only for the period required to fulfil the purposes outlined in this Privacy Notice.
Ferring will only retain personal data for a longer period if required or permitted by law or by applicable regulations within the pharmaceutical industry as outlined in our Pharmacovigilance Privacy Notice.
If and when we collect, hold and process your personal data, you will be afforded specific rights as a data subject. Ferring will give effect to these rights in accordance with the applicable European and local national data protection laws.
If you would like to submit a request in relation to a data subject right, please use the Data Subject Contact Form.
This website may provide links to associated or external websites. Ferring is not responsible for the content, quality, data processing activities or data protection practices of any other website. If you visit another website, please consult the privacy notice and privacy settings of the respective website.
Ferring maintains a number of appropriate technical and organizational security measures to safeguard your personal data from unauthorized access, use, disclosure, accidental destruction or loss. For example, where appropriate, Ferring is committed to the encryption, anonymization or pseudonymization of personal data, and personal data will be stored securely in a designated system. Our internal policies and procedures are designed to prioritize and promote the protection of personal data.
While our data security measures are continually evaluated and updated, the security of data transferred via the internet from a computer or other device cannot be guaranteed and you are encouraged to take steps to protect yourself online and against unauthorized use of your passwords, and mobile devices, as well as installing the appropriate firewall, anti-virus and anti-spyware protections for your computer.
A non-exhaustive list of possible data incidents may include,
If you suspect any security compromise or detect vulnerabilities, it is essential to report these data incidents immediately by using the Data Subject Contact Form.
When you visit this website, data about your use of the website may be collected. This tracking technology uses cookies to collect aggregate data about website usage and activity, such as how many users visit the website and how often. This data may be shared with a third-party service provider in order to further improve our web services.
The use of this type of technology shall comply with applicable data protection regulations and the current E-Privacy Regulation.
Any changes to this Privacy Notice will be communicated at this location. We recommend you consult our Privacy Notice when revisiting our website to review any changes and to keep informed about our ongoing commitment to respecting the right to privacy and to providing the highest possible level of data protection.
In case you wish to:
please utilize the Data Subject Contact Form.
Alternatively, mail us to the following address:
(Att.: Data Protection Officer)
Ferring International Center S.A.
Chemin De la Vergognausaz 50
1162 St Prex
Switzerland
or, at the EU Representative for GDPR,
(Att.: Data Protection Officer)
Ferring International PharmaScience Center (IPC)
Amager Strandvej 405
2770 Kastrup
Denmark
20/03/2024
At Ferring Pharmaceuticals (‘Ferring’), your privacy is important to us, and we are committed to ensuring our data protection practices adhere to applicable European and local national data protection regulations.
This Privacy Notice will provide information as to how Ferring may collect, hold, and process your personal data in performing our medical information services and will describe the ways in which we will ensure your personal data is protected in accordance with the applicable regulations.
This Privacy Notice applies regardless of how we receive a medical information enquiry, whether by telephone, email, fax, post, verbal communication, another channel or via our Medical Information Request Form (MIRF). It applies whether you submit the medical information request yourself or another party on your behalf (Medical Information Enquirer), including if it is made by a healthcare professional (HCP).
Personal data means all information that relates to an identified or identifiable individual.
The type of information we collect from you will depend on the type of enquiry, the individuals concerned and how you request this information.
To respond to a medical information enquiry, we may collect the following categories of personal data:
| Enquiry | Data Subjects | Categories of personal data |
Through any Communication Channel with Ferring | Medical Information Enquirer | full name, contact details such as address, email, phone number, other information when voluntarily provided as part of the medical information enquiry; |
Via Ferring’s Medical Information Request Form | Healthcare Professionals (HCPs) | full name, specialty, professional contact details such as address, email, phone number, fax, office, or institution location; |
| Please note that if a medical information enquiry reveals an adverse event concerning a Ferring medicinal product or a complaint in relation to a Ferring product, we are required to process additional personal data to comply with our pharmacovigilance obligations. We do this in line with our Pharmacovigilance Privacy Notice. | ||
Ferring, as the data controller, on behalf of affiliates of the Ferring Group, will only process your personal data where there is a legal basis for doing so, and where it is necessary to carry out the purpose for which it was collected. The legal basis for processing your personal data will depend on the purpose for which the data was collected, as described below:
Nevertheless, if a medical information enquiry, regardless of the channel where it was communicated, reveals an adverse event concerning a Ferring medicinal product or a complaint in relation to a Ferring product, we are required to process the personal data to comply with pharmacovigilance obligations. We do this in line with our Pharmacovigilance Privacy Notice.
Your personal data will only be used for the specific purpose for which it was collected and will not be used for any other purpose without notifying you in advance and/or obtaining the appropriate consent.
Your personal data may be transferred to other locations in which Ferring maintain facilities (including Ferring affiliates, contractors, partners or agents), where there are legitimate grounds for such a transfer, such as a valid business reason. Such locations may include countries outside the European Economic Area (EEA). Any such transfers will be safeguarded by internal international data transfer agreements, to ensure that your personal data is protected in accordance with the applicable European and national data protection laws.
Ferring may, in certain circumstances, share your personal data with third-party vendors such as call centers, if necessary to achieve the notified purposes, or if such third parties are assisting Ferring with the processing of the data. Ferring will only disclose personal data about you to a third party in the following circumstances:
Ferring will never sell your information to a third party.
Ferring will follow the appropriate actions to ensure your personal data is retained only for the period required to fulfil the purposes outlined in this Privacy Notice.
Ferring will only retain personal data for a longer period if required or permitted by law or by applicable regulations within the pharmaceutical industry as outlined in our Pharmacovigilance Privacy Notice.
If and when we collect, hold and process your personal data, you will be afforded specific rights as a data subject. Ferring will give effect to these rights in accordance with the applicable European and local national data protection laws.
If you would like to submit a request in relation to a data subject right, please use the Data Subject Contact Form.
This website may provide links to associated or external websites. Ferring is not responsible for the content, quality, data processing activities or data protection practices of any other website. If you visit another website, please consult the privacy notice and privacy settings of the respective website.
Ferring maintains a number of appropriate technical and organizational security measures to safeguard your personal data from unauthorized access, use, disclosure, accidental destruction or loss. For example, where appropriate, Ferring is committed to the encryption, anonymization or pseudonymization of personal data, and personal data will be stored securely in a designated system. Our internal policies and procedures are designed to prioritize and promote the protection of personal data.
While our data security measures are continually evaluated and updated, the security of data transferred via the internet from a computer or other device cannot be guaranteed and you are encouraged to take steps to protect yourself online and against unauthorized use of your passwords, and mobile devices, as well as installing the appropriate firewall, anti-virus and anti-spyware protections for your computer.
A non-exhaustive list of possible data incidents may include,
If you suspect any security compromise or detect vulnerabilities, it is essential to report these data incidents immediately by using the Data Subject Contact Form.
When you visit this website, data about your use of the website may be collected. This tracking technology uses cookies to collect aggregate data about website usage and activity, such as how many users visit the website and how often. This data may be shared with a third-party service provider in order to further improve our web services.
The use of this type of technology shall comply with applicable data protection regulations and the current E-Privacy Regulation.
Any changes to this Privacy Notice will be communicated at this location. We recommend you consult our Privacy Notice when revisiting our website to review any changes and to keep informed about our ongoing commitment to respecting the right to privacy and to providing the highest possible level of data protection.
In case you wish to:
please utilize the Data Subject Contact Form.
Alternatively, mail us to the following address:
(Att.: Data Protection Officer)
Ferring International Center S.A.
Chemin De la Vergognausaz 50
1162 St Prex
Switzerland
or, at the EU Representative for GDPR,
(Att.: Data Protection Officer)
Ferring International PharmaScience Center (IPC)
Amager Strandvej 405
2770 Kastrup
Denmark